Terms of service

1. Acceptance of Terms of Use

Please read the Terms of Use carefully before you use our  website. By accepting the Terms of Use, you accept and agree to be bound and abide by these Terms of Use and our Privacy Policy, incorporated herein by reference. Welcome to the Site of Hazelnutbox.com, operated by Hazelnut ("we" or "us"). The following terms and conditions (collectively, these "Terms of Use"), govern your access to and use of Hazelnutbox.com, including without limitation our monthly product, gift service (collectively, the “Services”), and include any content, functionality and services offered on or through Hazelnutbox.com (the "Site").

By purchasing any products from Hazelnut box you accept and agree to be bound and abide by these Terms of Use.By accessing, subscribing to Hazelnutbox.com, or using any Hazelnut operated Site or mobile application (or any content, service), (collectively, the “site”), you agree to abide and be bound by the terms described herein.If you do not want to agree to these Terms of Use or the Privacy Policy, you must not access or use the Site.

Please be advised that any new features or tools added on our website will also be subject to the Terms of Service.We reserve the right to update, change or replace any part of these Terms of Service. While using this website,It is your responsibility to monitor any updates/changes on this page regularly. The terms of use available on this page it the most up to date.

2.Online Purchases and Terms of Sale

To subscribe to any of our subscriptions you are required to enter personal information. All of this information is subject to our Privacy Policy.

2.1. Eligibility: This Site is for users who are 18 years of age or older. By agreeing to the Terms of Use, you warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you should not access this website. If you are using the Site on behalf of any entity, you further represent and warrant that you are authorized to accept these Terms of Use on the entity's behalf.

2.2. Registration: No registration is needed to access this website or to purchase any available products.

2.3. Subscribing: By subscribing you agree to pay your subscription fee for the goods that are delivered for the term agreed by both parties.By purchasing a monthly subscription, you are consenting to a recurring purchase that will charge you every month until the end of the chosen subscription period. By signing up to a Hazelnut box subscription you understand and agree that you will not be automatically billed after your current subscription of 1, 3 or 6 months expires unless stated otherwise

2.4. Cancellation , Pause & Renewal :

Cancellation : A plan will be cancelled upon a subscriber request sent to contact@hazelnutbox.com in due time. Please be advised of the details below as NO REFUND will be issued for payment that already went through.

 If you cancel before your monthly payment date (=purchase date), the cancellation will be effective immediately. No further payment will be issued.

If you cancel after your monthly payment date (=purchase date), the cancellation will be effective for the next upcoming payment.  No refund will be made for the payment that already went through.

 Example: If your payment is due on the 18th of November and you cancel after this date, you will still receive the December Box as your last box. You plan will be cancel for the next usual payment. The payment on the 18th of November then will your last payment towards your plan.

Pausing a plan : Hazelnut Box upon a customer's request , received by email, accepts to temporarily pause a plan. Pausing a plan means a due payment for a ongoing subscription can be postponed to an ulterior  and agreed date. Billing and deliveries will be stopped and reactivate once the pausing period has ended and so for the remaining months of the subscription. Plans can only be paused for upcoming payments. If a customer has already been billed ( payment date = purchased day), no refund will be made and a box will be delivered at the provided address the following month of that payment.

Renewal :

Your subscription is continuous until the end of your current subscription. You will not be automatically billed after your current subscription. Any recurring payment ends at the end of the subscription period.

2.5. Billing & Payments : You will automatically be charged on the day your ordered a box. If you have committed to a subscription period lasting longer than one month (e.g., a six month plan), you will automatically be charged each month during that subscription period, on the exact same day our order your box.For your convenience and continuous subscription benefits as a member, if your payment method reaches its expiration date, you do not edit your credit card information and you have an ongoing subscription, you authorize us to continue billing that credit card on file including extending the expiration date until we are notified by you or the credit card company that the account is no longer valid. We encourage you to constantly update your payment method information.

Failed Payment : If a subscription renewal fails, this may be due to numerous reasons. Any payment information that you have changed may affect the payment, or it may be due to insufficient funds on the card registered for payment. Please be advised that Moonclerk will proceed with multiple attempts to retrieve payment. If payment keep on being unsuccessful, Hazelnut Box will notify you and give you opportunities to rectify the situation.Please be advised that we will continue to follow up on outstanding balances.

2.6. Your Personal Data: Your security is paramount to us. We use reputable third parties to process all payments ‘Stripe Europe Ltd’ (Data Protection Ref: 13901/A) & ‘Moonclerck’ and you agree that we can store your information with this parties. You also acknowledge that we will not be held responsible for any third party security breaches.

2.7. Correspondence: We send e-mail correspondence and newsletters following orders and registration by members. You can opt out of these at anytime.

3.Shipping & Delivery:

3.1 shipping terms.

The area of cover of our products is limited to the Republic of Ireland.

The delivery of Hazelnut box is at the beginning of each month. Our goal is  to dispatch boxes within the first week, however we cannot guarantee that this will always be the case and there may sometimes be delays in delivering some boxes.You will be advised of the dispatched by email

If you wish to change your delivery address to a new location, please notify us by email at contact@hazelnutbox.com

3.2. Shipping Fees :

Our listed prices include shipping fees for our Subscription Boxes, unless otherwise stated.

3.3. Loss of Goods or damages : Our delivery company is responsible for the delivery of all goods order. We are not responsible for any loss or damages caused by the delivery company.

However, if the damages or loss happened because of mishandling on our hand, we will deal with queries on cases-by-cases basis. Please contact us at contact@hazelnutbox.com

3.4. Return/Refund Policy: All sales and subscriptions made on our Site are considered final. The Company has a no-returns, no-exchange and no refunds policy, by subscribing you agree to these terms. We do not offer any kind of refunds. However, we reserve the right to review those terms on a case-by-case basis. Admitting pictures of damages have been provided and sent in due time to our customer service contact@hazelnutbox.com

4.Products & Services  :

4.1. Product availability : Certain products or services may be available exclusively online through the website. These products or services may have limited quantities. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

4.2. Order Acceptance/Confirmation: We reserve the right at any time after receipt of your order to accept or decline your order. The Company reserves the right to decline sales to any party.

4.3. Warranty: You are responsible for deciding if the products you receive are suitable for you (including allergies, choking, and all other hazards). You agree that the sole solution for any damage arising from using our products will be credited towards your next subscription as decided by Hazelnut. We will not offer any compensation under any circumstance.

5.Site and Contents Ownership

The Site is owned by Hazelnut. All of the content displayed on the Site, including, but not limited to, text, graphics, data, photographic images, moving images, sound, illustrations, software and the selection and arrangement thereof (“Hazelnut")its licensors or its third-party image partners. All elements of the Site, are protected by copyright, trade dress, moral rights, trademark and other laws relating to the protection of intellectual property.

5.1. Use of the Site

All content is intended for customers of Hazelnut. You may not use the Site or for any purpose not related to your business Hazelnut You are prohibited from: (a) copying or re-transmitting any or all of the Site or content without a written agreement from Hazelnut; (b) using any data mining, robots or similar data gathering or extraction methods; (c) registering, subscribing, unsubscribing or attempting to register, subscribe or unsubscribe any party for any Hazelnut product or service if you are not authorized to do so; (d) modifying any part of the Site or Hazelnut. (e) disabling or interfering with security-related features of the Site or any system resources, services or networks connected to or accessible through the Site; (f) selling, licensing or leasing any content without specific written authorisation from Hazelnut; and (g) using the Site other than for its intended purpose. (h) Additionally, you agree not to use the Site or contents in any manner that could damage the reputation of the company.

5.2. Trademarks

All logos, designs and trademark and any other product or service name or slogan contained in the Site are trademarks of Hazelnut and its suppliers or licenser, and may not be copied, imitated or used, in whole or in part, without the prior written permission of the company or the applicable trademark holder. In addition, the design of the Site, including all page headers, custom graphics, button icons and scripts, may not be copied, without written permission.

Your participation, correspondence or business dealings with any third party found on or through the Site, regarding the payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such third party. You agree that Hazelnut shall not be responsible or liable for any loss, damage or other matters of any sort incurred as the result of any such dealings.

5.3. Interactive Services or Areas

By using any Interactive Areas, you agree not to upload or create or otherwise publish through the Site any of the following: a. Any data, information, text, music, sound, comment, photos, graphics, code or other material ("User Content") that is defamatory, obscene, pornographic, harmful to minors, indecent, lewd, unlawful, invasive of privacy or publicity rights or abusive; b. Viruses, corrupted data or other harmful, disruptive or destructive files; and c. Unsolicited promotions, political campaigning, advertising, junk mail, spam, chain letters, pyramid schemes or solicitations;

5.4. Registration Data and Account Security

By using the Site or subscribing to Hazelnut you agree to: (a) provide accurate information about you on the Site ("Registration Data"); (b) maintain and promptly update the Registration Data, and any other information you provide to Company; and (c) accept all risks of unauthorised access to the data and any other information you provide.

5.5. Indemnification

You agree to defend, Hazelnut, its affiliates, licenser, subsidiaries, independent contractors, investors, employees, agents, third party information providers and against any claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys' fees) issues arising out of or related to anything connected to the contents of your Hazelnut Box.

You also agree to defend, indemnify and hold harmless Hazelnut, its affiliates, licenser, subsidiaries, independent contractors, investors, employees, agents, third party information providers and against any claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys' fees) arising out of or related to anything related to User Content that you post, store or otherwise transmit on or through the Site, your conduct, your use or inability to use the Site, your breach or alleged breach of the Site Terms or of any representation or warranty contained herein, your unauthorised use of the Hazelnut. Content, or your violation of any rights of another.

5.6. Disclaimer

Hazelnut will not be liable for any damages of any kind arising from contents contained within your Hazelnut box (including but not limited to, personal injury, pain and suffering, emotional distress, choking, medical complaints, death or injury to any person).

Hazelnut will not be liable for any damages of any kind arising from the use of the site or content, including, but not limited to lost profits, and direct, indirect, incidental, punitive and consequential damages. We make no warranty that the site is free from infection by viruses or anything else that has contaminating or destructive properties.

5.6. Limitation of Liability

In no event shall Hazelnut, its directors, investors, employees or agents be liable for any direct, indirect or consequential damages, or any other damages of any kind, including but not limited to death, illness, medical complaints, loss of profits or loss of data, whether in an action in contract, tort (including but not limited to negligence) or otherwise, arising out of or in any way connected with the use of the site, our products, the services,Hazelnut Content or the materials contained in or accessed through the site, including without limitation any damages caused by mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, whether or not resulting from acts of god, communications failure, theft, destruction or unauthorised access to Hazelnut records, programmes or services. You agree total cumulative liability shall not exceed the amount paid to Hazelnut for that calendar month in question.

Irish law shall apply to these Terms, and the parties agree to submit all disputes between them to the exclusive jurisdiction of the Irish courts.

5.7. Termination

Hazelnut reserve the right, without notice and in its sole discretion, to terminate your account/subscription and/or to block your use of the Site.

5.8. Changes to Site Terms

Hazelnut  reserve the right to change any of the terms and conditions contained in the Terms of Use or any policy or guideline of the Site, at any time and in its sole discretion. Any changes will be effective immediately upon posting on the Site.