Terms of service
2.Online Purchases and Terms of Sale
No registration is needed to access this website or to purchase any available products.
By subscribing you agree to pay your subscription fee for the goods that are delivered for the terms agreed by both parties.
By subscribing to a recurring plan you agree to be automatically be charged each month for your ongoing subscription.
2.4. Cancellation , Pause & Renewal :
“The Monthly Plan” : “The Monthly Plan” is a recurring plan.
By signing up to “The Monthly Plan” you understand and agree that your subscription is continuous until you cancel it. (Refer to our FAQ for more details)
The 3 and 6 Month-plan and The Gift plans : These plans consist of an upfront payment paid on the day of purchase. There is no recurring fees involve and these plans end and do not automatically renew at the end of the subscription period.
For these particular plans, your subscription is continuous until the end of your current subscription period. You will not be automatically billed after your current subscription period.
You may cancel your subscription by logging into the payer portal at any time. This does not initiate any kind of refund if you fail to cancel before the renewal date.By signing up to our recurring plan, you agree it is your responsibility to cancel your own subscription. Hazelnut Box does not accept responsibility to cancel your account on your behalf. It is up to the customer alone to cancel the subscription. Cancellations must be completed before the next renewal date. Your subscription will renew on the same date of the month that you signed up.
Please be advised of the details below as NO REFUND will be issued for payment that already went through.
If you cancel before your monthly payment date (=purchase date), the cancellation will be effective immediately. No further payment will be issued.
If you cancel after your monthly payment date (=purchase date), the cancellation will be effective for the next upcoming payment. No refund will be made for the payment that already went through.
Example: If your payment is due on the 18th of November and you cancel after this date, you will still receive the December Box as your last box. You plan will be cancel for the next usual payment. The payment on the 18th of November then will your last payment towards your plan.
Pausing a plan : Hazelnut Box upon a customer's request , received by email, accepts to temporarily pause a plan. Pausing a plan means a due payment for a ongoing subscription can be postponed to an ulterior and agreed date. Billing and deliveries will be stopped and reactivate once the pausing period has ended and will be continuous for the remaining months of the subscription. Plans can only be paused for upcoming payments. If a customer has already been billed ( payment date = purchased day), no refund will be made and a box will be delivered at the provided address the following month of that payment.
2.5. Billing & Payments
You will automatically be charged on the day your ordered a box.
If you have committed to our recurring subscription plan (“The Monthly Plan), you will automatically be charged each month during that subscription period, on the exact same day our ordered your box.
For your convenience and continuous subscription benefits as a member, if your payment method reaches its expiration date, you do not edit your credit card information and you have an ongoing subscription, you authorize us to continue billing that credit card on file including extending the expiration date until we are notified by you or the credit card company that the account is no longer valid. We encourage you to constantly update your payment method information.
Failed Payment : If a subscription renewal fails, this may be due to numerous reasons. Any payment information that you have changed may affect the payment, or it may be due to insufficient funds on the card registered for payment. Please be advised that Moonclerk will proceed with multiple attempts to retrieve payment. If payment keep on being unsuccessful, Hazelnut Box will notify you and give you opportunities to rectify the situation.Please be advised that we will continue to follow up on outstanding balances.
2.6. Your Personal Data
Your security is paramount to us. We use reputable third parties to process all payments ‘Stripe Europe Ltd’ (Data Protection Ref: 13901/A) & ‘Moonclerk’ and you agree that we can store your information with this parties. You also acknowledge that we will not be held responsible for any third party security breaches.
We send emails and newsletters following orders and registration by members. You can opt out of these at anytime.
3.Shipping & Delivery:
3.1 shipping terms.
The area of cover of our products is limited to the Republic of Ireland.
The delivery of Hazelnut box is at the beginning of each month. Our goal is to dispatch boxes within the first week, however we cannot guarantee that this will always be the case and there may sometimes be delays in delivering some boxes.You will be advised of the dispatched by email
If you wish to change your delivery address to a new location, please notify us by email at email@example.com
3.2. Shipping Fees :
Our listed prices do not include the shipping fees, unless otherwise stated. The shipping fees for our Subscription box is 5,90 EUR.
3.3. Loss of Goods, damages or delays :
Our delivery company is responsible for the delivery of all goods order. We are not responsible for any loss or damages caused by the delivery company.
However, if the damages or loss happened because of mishandling on our hand, we will deal with queries on cases-by-cases basis. Please contact us at firstname.lastname@example.org
3.4. Return/Refund Policy:
All sales and subscriptions made on our Site are considered final. The Company has a no-returns, no-exchange and no refunds policy, by subscribing you agree to these terms. We do not offer any kind of refunds. However, we reserve the right to review those terms on a case-by-case basis. Admitting pictures of damages have been provided and sent in due time to our customer service email@example.com
4.Products & Services :
4.1. Product availability and pricing
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of Hazelnut Box. We reserve the right to discontinue any product at any time. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
4.2. Order Acceptance/Confirmation
We reserve the right at any time after receipt of your order to accept or decline your order. The Company reserves the right to decline sales to any party.
You are responsible for deciding if the products you receive are suitable for you (including allergies, choking, and all other hazards). You agree that the sole solution for any damage arising from using our products will be credited towards your next subscription as decided by Hazelnut. We will not offer any compensation under any circumstance.
5.Site and Contents Ownership
The Site is owned by Hazelnut. All of the content displayed on the Site, including, but not limited to, text, graphics, data, photographic images, moving images, sound, illustrations, software and the selection and arrangement thereof (“Hazelnut")its licencors or its third-party image partners. All elements of the Site, are protected by copyright, trade dress, moral rights, trademark and other laws relating to the protection of intellectual property.
5.1. Use of the Site
All content is intended for customers of Hazelnut. You may not use the Site or for any purpose not related to your business Hazelnut You are prohibited from: (a) copying or re-transmitting any or all of the Site or content without a written agreement from Hazelnut; (b) using any data mining, robots or similar data gathering or extraction methods; (c) registering, subscribing, unsubscribing or attempting to register, subscribe or unsubscribe any party for any Hazelnut product or service if you are not authorized to do so; (d) modifying any part of the Site or Hazelnut. (e) disabling or interfering with security-related features of the Site or any system resources, services or networks connected to or accessible through the Site; (f) selling, licensing or leasing any content without specific written authorisation from Hazelnut; and (g) using the Site other than for its intended purpose. (h) Additionally, you agree not to use the Site or contents in any manner that could damage the reputation of the company.
All logos, designs and trademark and any other product or service name or slogan contained in the Site are trademarks of Hazelnut and its suppliers or licencor, and may not be copied, imitated or used, in whole or in part, without the prior written permission of the company or the applicable trademark holder. In addition, the design of the Site, including all page headers, custom graphics, button icons and scripts, may not be copied, without written permission.
Your participation, correspondence or business dealings with any third party found on or through the Site, regarding the payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such third party. You agree that Hazelnut shall not be responsible or liable for any loss, damage or other matters of any sort incurred as the result of any such dealings.
5.3. Interactive Services or Areas
By using any Interactive Areas, you agree not to upload or create or otherwise publish through the Site any of the following: a. Any data, information, text, music, sound, comment, photos, graphics, code or other material ("User Content") that is defamatory, obscene, pornographic, harmful to minors, indecent, lewd, unlawful, invasive of privacy or publicity rights or abusive; b. Viruses, corrupted data or other harmful, disruptive or destructive files; and c. Unsolicited promotions, political campaigning, advertising, junk mail, spam, chain letters, pyramid schemes or solicitations;
5.4. Registration Data and Account Security
By using the Site or subscribing to Hazelnut you agree to: (a) provide accurate information about you on the Site ("Registration Data"); (b) maintain and promptly update the Registration Data, and any other information you provide to Company; and (c) accept all risks of unauthorised access to the data and any other information you provide.
You agree to defend, Hazelnut, its affiliates, licencor, subsidiaries, independent contractors, investors, employees, agents, third party information providers and against any claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys' fees) issues arising out of or related to anything connected to the contents of your Hazelnut Box.
You also agree to defend, indemnify and hold harmless Hazelnut, its affiliates, licencor, subsidiaries, independent contractors, investors, employees, agents, third party information providers and against any claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys' fees) arising out of or related to anything related to User Content that you post, store or otherwise transmit on or through the Site, your conduct, your use or inability to use the Site, your breach or alleged breach of the Site Terms or of any representation or warranty contained herein, your unauthorised use of the Hazelnut. Content, or your violation of any rights of another.
Hazelnut will not be liable for any damages of any kind arising from contents contained within your Hazelnut box (including but not limited to, personal injury, pain and suffering, emotional distress, choking, medical complaints, death or injury to any person).
Hazelnut will not be liable for any damages of any kind arising from the use of the site or content, including, but not limited to lost profits, and direct, indirect, incidental, punitive and consequential damages. We make no warranty that the site is free from infection by viruses or anything else that has contaminating or destructive properties.
5.6. Limitation of Liability
In no event shall Hazelnut, its directors, investors, employees or agents be liable for any direct, indirect or consequential damages, or any other damages of any kind, including but not limited to death, illness, medical complaints, loss of profits or loss of data, whether in an action in contract, tort (including but not limited to negligence) or otherwise, arising out of or in any way connected with the use of the site, our products, the services,Hazelnut Content or the materials contained in or accessed through the site, including without limitation any damages caused by mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, whether or not resulting from acts of god, communications failure, theft, destruction or unauthorised access to Hazelnut records, programmes or services. You agree total cumulative liability shall not exceed the amount paid to Hazelnut for that calendar month in question.
Irish law shall apply to these Terms, and the parties agree to submit all disputes between them to the exclusive jurisdiction of the Irish courts.
Hazelnut reserve the right, without notice and in its sole discretion, to terminate your account/subscription and/or to block your use of the Site.
5.8. Changes to Site Terms