Frequently Asked Questions
You've got questions, we've got answers.
if you can't find your question, simply send us an email at Contact@hazelnutbox.com
What is Hazelnut Box ?
Check our page "Concept" for detailed information about Hazelnut Box.
When can I order a box ?
We take order between the 1st and 29th of the month. Your box will then be sent to you the following month! Our boxes are dispatched on the 1st Monday of the month.
I have just subscribed to a plan, what's next?
Sit back and relax :)
You will receive a message confirming your order.
Our boxes are dispatched on the first Monday of every month. We will send you an email on the dispatched day for confirmation!
What if I have any allergies?
Unfortunately, we are unable to customize our boxes based on allergies at the moment. Every box is different but as some of our products may contain nuts, eggs or dairy (or traces), our boxes might therefore be unsuitable for anyone with these allergies. If that does not stop you from ordering, we recommend sharing!
How do I refer a friend ?
Visit our “ Refer a Friend “ page for more details. For every friend you refer, you’ll get a surprise in your upcoming box.
What’s in my box?
Inside your Hazelnut Box, you will find a selection of organic and natural food. This selection will change every month and will be a surprise for you. However, we might tease you a bit on Facebook and Instagram with 1 or 2 spoilers.
Every month, we select delicious organic and natural products that we love and have meticulously selected before. With our Box, we want to give you a chance to discover healthy, fun and natural snacks.
We are vegan friendly as we offer a 100% vegan option!
Can I personalize my Hazelnut Box?
Yes you can! We give our subscribers a chance to customize their box. While subscribing to one of our plans, we will ask you if you want a Box with food only or with a non-food surprise.
Then, we will design a box that match your answers. Be sure to follow us on Facebook, and Instagram or subscribe to our newsletter to stay up to date with possible changes.
Can I update my preferences ?
Yes, you can (Vegan Box or a non-food surprise).
You can notify us with your modified preferences by email at email@example.com before the 25th of the month.
Can I get a Vegan Box?
Yes you can!
Choose your plan and select the vegan option. You will only receive vegan products in your Box.
Shipping & Delivery
How do you ship Hazelnut Box?
Our carrier is DPD. You will find more information about DPD here .
What is the shipping cost ?
The shipping cost is 5,90 EUR.
What if I want to change my shipping address?
Changing your shipping address is easy as long as we haven't dispatched your Box yet. Simply send us your new shipping address by email at firstname.lastname@example.org by the 25th of the month.
Do you deliver outside The Republic of Ireland?
Unfortunately, we don't.
What if I’m out when my box get delivered?
On the morning of delivery, DPD will send you an email specifying the 1-hour window in which to expect delivery. If this time doesn't suit you, you have the opportunity to reschedule to a more suitable day or to send the parcel to another address or to one of their many pickup points and collect it there.
When will my Hazelnut Box be dispatched?
Your Box will be dispatched on the 1st Monday of every month. We will send you an email to advise you on this. The box should then be with you the next day
When will I be billed ?
You will be billed on the day you ordered a box. Your subscription day is your billing day.
For our Gift Plans, you will be charged the full amount all at once, on the day you order your gift plan.
For our Recurring Plans, you will be billed on the day you ordered a box. Your subscription day is your billing day. Every month, you will then be charged the amount of your subscription on that particular day until the end of your subscription plan.
What form of payment do you accept?
We accept Visa, Mastercard and American Express.
Cancelation & Refund
What is the refund/return policy?
All sales and subscriptions made on our Site are considered final. The Company has a no-returns, no-exchange and no refunds policy, by subscribing you agree to these terms. We do not offer any kind of refunds. However, we reserve the right to review those terms on a case-by-case basis. If for some reason your box arrives, and it's damaged, or unusable, or there is some other special case (defective or wrong/incorrect item,…). Admitting pictures of damages have been provided and sent in due time ( 1 week after reception of the box) to our customer service email@example.com
If you didn't like the box, we urge you to give us one more chance to impress you, every month is different from the other! If it's wasn't for you, consider gifting the box to a friend. Also, please share your feedback with us to help us grow !
Can I pause my plan ?
Yes, you can temporarily pause your subscription,If you have subscribed to The Monthly Plan,
We understand that your availability might change over time or that you might simply want to take a small break. Pausing your plan means that we will stop delivering our boxes and billing you for a certain amount of time.
Please read the details below carefully :
Please note, that you can only pause a plan for upcoming payments. If a payment (payment date = purchased day) has already been issued, no refund will be made and a box will be send at the provided address the month following that payment.
If you'd like to pause your recurring plan, please send us an email at firstname.lastname@example.org with your desired next payment date.
Can I cancel anytime?
Yes, You can, if you have subscribed to The Monthly Plan.
To do so, follow the “Manage your plan” link (received by email) and update your details accordingly. To learn more about cancelling your plan, follow this tutorial.
Please take into account the details below as NO REFUND will made if a payment has already been issued :
If you cancel before your monthly payment date (=purchase date), the cancellation will be effective immediately. No further payment will be issued.
If you cancel after your monthly payment date (=purchase date), the cancellation will be effective for the next upcoming payments.
Example: If your payment is due on the 18th of November and you cancel after this date, you will still receive the December Box as your last box. You plan will be cancel for the next payments. The payment on the 18th of November will then be your last payment towards your plan.
Will my recurring plan be automatically renewed?
Yes, if you opted-in for “The Monthly Plan”, your subscription will be automatically renewed. Your plan will be ongoing until you cancel it. Please keep in mind our cancellation policy mentioned above.
None of other plans (Gift plans, 3 & 6 month-plans) are recurring plans. These particular plans end at the end of the chosen subscription period.
To learn more about cancelling your plan, follow this tutorial.